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What is your refund policy?

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Policy for subscriptions:

We do not offer refunds on subscriptions as they provide full, unlimited, unrestricted access to our software.  Our subscriptions are intended to be extremely flexible in that they can be canceled and reactivated at any time here.  Your order history is always available to you here and it is your responsibility to manage your account.

We offer a free, 30 day trial period to ensure that our product will meet your needs.  Please make your decision on whether or not you wish to purchase a subscription based on your experience during this time.

For more specific details please see our terms of use, specifically sections 7, 8, & 9.

 

Policy for printed material:

We want you to love your prints!  If anything is incorrectly printed due to an error on our part we will happily reprint all of the material fully at our cost.  

When a project is submitted for print, we print "as is" unless we happen to notice something that looks like it may be incorrect.  If this happens we will reach out to you for clarification and pause printing until we have a resolution.  

Most commonly, print issues revolve around low quality images being used.  To assist you in ensuring you have used proper images we have real-time image resolution detection built into our editing software.  

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